Service Advisor

Key Responsibilities

• Greet customers professionally and understand their vehicle service requirements.
• Conduct preliminary vehicle inspections and accurately record customer concerns.
• Prepare job cards with complete and accurate service details.
• Explain recommended repairs, service packages, estimated costs, and delivery timelines to customers.
• Coordinate with workshop technicians to ensure timely diagnosis and repair of vehicles.
• Monitor work progress and keep customers informed about the status of their vehicles.
• Obtain customer approval before carrying out additional repairs or replacement of parts.
• Process warranty-related jobs in accordance with manufacturer guidelines and company policies.
• Prepare, verify, and submit warranty claims with complete and accurate documentation within the prescribed timelines.
• Coordinate with the Service Team to ensure smooth processing and settlement of warranty claims.
• Ensure all warranty repairs comply with manufacturer standards and documentation requirements.
• Verify that all repairs and services have been completed as per company quality standards before vehicle delivery.
• Prepare final invoices and explain the work carried out to customers during vehicle delivery.
• Handle customer complaints and resolve service-related issues promptly and professionally.
• Promote value-added services, accessories, extended warranties, and maintenance packages.
• Maintain accurate customer records, service history, warranty records, and job documentation.
• Ensure high customer satisfaction and achieve Customer Satisfaction Index (CSI) targets.
• Coordinate with the Workshop and Customer Relations teams for smooth service operations.
• Follow company policies, standard operating procedures (SOPs), and safety guidelines.
• Perform any other duties assigned by the Reporting Manager.