Service Advisor

Indus Motors is looking for a customer-focused and proactive Service Advisor to join our NEXA Service Centre. The ideal candidate will be responsible for managing customer interactions, understanding vehicle service requirements, coordinating with the workshop team, and ensuring an excellent customer service experience in line with NEXA standards.

Key Responsibilities

• Welcome customers and understand their vehicle service and maintenance requirements.
• Prepare job cards and accurately document customer complaints and service requests.
• Explain recommended repairs, maintenance requirements, and estimated service costs.
• Coordinate with workshop technicians to ensure timely and quality service.
• Provide regular updates to customers regarding repair progress, additional work, and delivery timelines.
• Conduct vehicle delivery and explain the repairs and services completed.
• Promote value-added services and genuine Maruti Suzuki parts and accessories.
• Handle customer queries and resolve service-related concerns professionally.
• Maintain accurate service records and ensure proper documentation.
• Follow NEXA service standards, dealership procedures, and customer satisfaction guidelines.

Requirements

• Diploma or B.Tech in Automobile or Mechanical Engineering.
• 1–3 years of experience as a Service Advisor, preferably in a four-wheeler dealership.
• Experience with NEXA or Maruti Suzuki service operations will be an added advantage.
• Strong communication, customer handling, and interpersonal skills.
• Basic knowledge of automotive systems, vehicle maintenance, and repair procedures.
• Good coordination, problem-solving, and time-management skills.
• Basic computer knowledge; familiarity with dealership management software is an advantage.