Senior Email Executive / Manager

We are looking for an experienced, proactive and highly organised professional with excellent English drafting skills to independently handle business correspondence, client complaints, commercial offers, management reports and tender documentation.

The candidate must be able to understand complex matters quickly, review previous correspondence, identify the action required and prepare accurate, professional replies with minimal supervision.

KEY RESPONSIBILITIES

• Independently draft professional emails, letters, replies to client complaints, explanations, reminders and escalation communications.
• Read and understand complete email trails, work orders and supporting documents before preparing responses.
• Monitor incoming emails, prioritise urgent matters and ensure timely replies and follow-ups.
• Coordinate with site teams and internal departments to obtain facts and prepare clear, accurate responses.
• Prepare quotations, commercial offers, covering letters, offer letters and supporting documentation.
• Prepare daily, weekly and monthly MIS reports, management summaries and pending-action trackers.
• Review tender requirements, prepare document checklists, coordinate submissions and track deadlines.
• Handle GEM portal activities and other e-tendering processes, including bid documentation, uploads and follow-ups.
• Maintain organised records of correspondence, quotations, tenders, work orders and commitments.
• Track pending approvals and unresolved matters, and escalate delays to management.
• Handle multiple assignments efficiently while maintaining accuracy and confidentiality.

MANDATORY SKILLS

• Excellent written English, grammar, comprehension and business communication.
• Ability to draft complex and sensitive correspondence using an appropriate professional tone.
• Advanced working knowledge of Microsoft Excel, including lookup functions, PivotTables, formulas, data validation and MIS preparation.
• Strong Microsoft Word skills, including professional formatting, tables, templates and document review.
• Proficiency in Gmail and Microsoft Outlook, including email organization, search, attachments, calendars and follow-up tracking.
• Practical experience with tender participation and the Government e-Marketplace (GEM) portal.
• Fast and accurate typing, preferably 45+ words per minute.
• Strong numerical accuracy when preparing rates, quantities, commercial comparisons and reports.
• Quick learning ability, sound judgment, attention to detail and the ability to retain and accurately recall key business information.
• Strong ownership, deadline management and the ability to work independently without repeated reminders.

SELECTION PROCESS

Shortlisted candidates will undergo a practical assessment covering:

• Understanding an email trail and drafting a suitable reply.
• Responding to a client complaint using the facts provided.
• Preparing a commercial quotation.
• Completing an Excel reporting task.
• Reviewing a tender checklist and explaining GEM experience.
• Typing speed, accuracy and prioritization of urgent tasks.