Floor Manager

📌 Job Roles & Responsibilities

Customer Relations, Sales & Business Operations Executive

Vail Perfumes | Ariston Luxury

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🛍️ 1. Customer Relationship Management

Handle customers in a polite, professional, and premium manner

Understand customer requirements and assist in decision-making

Build long-term customer relationships and ensure repeat business

Deliver a luxury customer experience at all times

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💰 2. Sales & Conversion

Focus on maximizing sales and conversions

Increase average order value through upselling and cross-selling

Convert walk-ins and online inquiries into customers

Achieve business targets through effective communication and follow-ups

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📲 3. Inquiry Handling & Follow-Ups

Manage and respond to inquiries across:

WhatsApp

Instagram

Website chat

WhatsApp communities & groups

Responsibilities:

Ensure no inquiry is left unattended

Maintain proper customer follow-ups

Respond quickly and professionally

Track interested customers and convert leads into sales

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🛍️ 4. Ariston Luxury – Premium Goods Division

Regularly post luxury product images in communities/groups

Attend customer queries related to premium goods

Follow up with interested customers

Focus on maximizing conversions and sales

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🧠 5. Product Knowledge & Consultation

Learn and understand:

Perfume categories & fragrance families

Private blends

Scent machines

Luxury products

Recommend suitable products confidently to customers

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📦 6. Inventory & Supply Coordination

Monitor stock availability regularly

Ensure timely restocking of products

Coordinate with vendors and internal team

Avoid stock shortages of fast-moving products

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🏢 7. Business Development (B2B)

Assist in generating and managing business opportunities related to:

Scent machines

Corporate gifting

Perfume-making events

Bulk/corporate orders

Responsibilities:

Communicate professionally with corporate clients

Follow up on business discussions

Support in converting business opportunities

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🤝 8. Executive Support

Work closely with Anuj Agrawal for:

Managing bookings and orders

Coordinating with vendors and partners

Tracking deliveries and execution

Ensuring smooth business operations

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📦 9. Order Management

Track ongoing customer orders

Ensure timely dispatch and delivery

Keep customers updated regarding order status

Resolve issues proactively

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💻 10. Backend & Operational Support

Upload products on website backend

Update offers and promotional schemes

Assist in billing and operational tasks when required

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⚡ 11. General Responsibilities

Take ownership and initiative in work

Maintain discipline and professionalism

Be flexible with additional responsibilities assigned from time to time

Ensure smooth day-to-day workflow without operational gaps

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🔑 Key Expectations

Premium communication skills

Strong customer handling ability

Sales-oriented mindset

Proactive attitude

Attention to detail

Ability to handle premium/HNI customers professionally