Customer Relationship Manager
Hungry Brain Private LimitedFixed
₹21,000 - ₹25,000
Average Incentives*
₹8,000
Earning Potential
₹33,000
Fixed
₹21,000 - ₹25,000
Average Incentives
₹8,000
Earning Potential
₹33,000
You can earn more incentive if you perform well
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
11 applicants
Benefits include: Overtime Pay, PF, Travel Allowance (TA), Mobile Allowance, Flexible Working Hours, Laptop, ESI (ESIC), Food/Meals
Job Description
We are looking for an energetic, presentable and customer-focused Guests Relationship Manager to manage guest relations, drive sales and improve the overall dining experience.
Key Responsibilities:
- Handle guest complaints, feedback and service recovery.
- Build customer relationships and improve retention.
- Upsell products, desserts, Bulk Biryani and special offers.
- Generate and close corporate lunch/dinner bookings.
- Manage online reviews on Google, Zomato, Swiggy, Reelo, etc.
- Coordinate social media activities, campaigns, shoots and special-day promotions.
- Plan food festivals, events, guest activities and table games.
- Curate restaurant music/playlists based on occasions and customer profiles.
- Monitor competitors, market trends, offers and new promotional ideas.
- Coordinate festive décor and conduct weekly service-team training.
Ideal Candidate:
Strong communication and interpersonal skills, confident personality, sales orientation, guest-handling ability and basic understanding of social media/online platforms. Hospitality or restaurant experience will be preferred.
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Only Female candidates can apply for this job.
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