BPO Manager

BPO Operations Manager – Domestic Voice ProcessCompany: MoonElevate Solution Pvt Ltd

Location: Koramangala, Bengaluru

Job Type: Full-time

Experience: 5+ years

Working Days: 6 days

Shift: Day Shift

MoonElevate Solution Pvt Ltd is looking for an experienced and result-oriented BPO Manager to manage and lead our domestic voice process.

The ideal candidate should have strong leadership and people-management skills, excellent communication abilities, and a proven ability to drive team performance and achieve business targets.

• Key Responsibilities Manage and lead the day-to-day operations of the domestic voice process.
• Lead, motivate, and monitor the performance of the team.
• Ensure achievement of daily, weekly, and monthly targets.
• Monitor key performance metrics such as productivity, quality, attendance, and adherence.
• Conduct regular team meetings, coaching sessions, and performance reviews.
• Identify performance gaps and implement improvement plans.
• Handle customer and process-related escalations effectively.
• Ensure employees follow company policies, processes, and quality standards.
• Prepare and analyze daily, weekly, and monthly performance reports.
• Work closely with senior management to achieve operational and business objectives.
• Maintain a positive, disciplined, and performance-driven work environment.
• Required SkillsStrong leadership and team-management skills.
• Excellent verbal and written communication skills.
• Strong knowledge of domestic BPO/voice processes.
• Target-oriented and performance-driven approach.
• Good problem-solving and decision-making abilities.
• Ability to handle escalations and difficult situations.
• Strong people-management and team-motivation skills.
• Good knowledge of MS Excel and reporting.
• Ability to work under pressure and manage multiple responsibilities.

Preferred Candidates with previous experience as a Assistant Manager, or Manager in a domestic BPO/voice process will be preferred.

Join MoonElevate and take the next step in your career while leading a growing and performance-driven team.