Customer Support Executive

Job Description

E & Money – Customer Support Executive Process: E-Wallet Customer Support

Channel: Voice & Non-Voice (Calls & Email)

Experience: Experienced candidates only — candidates with 6 months of relevant experience

Languages: English & Hindi – Mandatory

Important Note Candidates must be comfortable handling both customer calls and email support. They should be flexible to work across Voice and Non-Voice channels based on business requirements and should not restrict themselves to a single channel.

• Roles & Responsibilities Handle customer queries related to the E-Wallet process through calls and emails.
• Assist customers with refund-related queries, providing accurate information and timely resolutions.
• Handle account cancellation requests and guide customers through the required process.
• Provide appropriate account-related guidance and suggestions based on customer requirements.
• Understand customer concerns, troubleshoot issues, and provide accurate and timely resolutions.
• Communicate professionally with customers in English and Hindi.
• Accurately document customer interactions and follow defined process guidelines.
• Maintain a positive customer experience while meeting quality and service standards.
• Candidate Requirements Prior customer support experience is mandatory.
• Candidates with 1–4 months of relevant experience can also be considered.
• Good communication skills in English and Hindi.
• Comfortable handling both Voice (Calls) and Non-Voice (Email) support.
• Strong customer-handling, problem-solving, and troubleshooting skills.
• Willingness to work across different channels as per process and business requirements.
• Customer-focused approach with good interpersonal skills.

OR

Roles & Responsibilities

Handle customer queries and provide accurate and timely resolutions.

Assist customers with troubleshooting and service-related issues.

Handle queries related to prepaid and postpaid services.

Understand customer concerns and provide appropriate information and guidance.

Maintain professional, polite, and customer-focused communication.

Communicate effectively in English while handling customer interactions.

Follow process guidelines, company policies, and customer service quality standards.

Maintain a high level of customer satisfaction during every interaction.

Candidate Requirements

Good proficiency in English is mandatory.

Minimum qualification: 12th Pass or Any Degree.

Freshers and experienced candidates are eligible.

Strong communication and customer-handling skills.

Good problem-solving and troubleshooting abilities.

Customer-focused and professional approach.

Comfortable working in 24/7 rotational shifts.

Willingness to work as per business and process requirements.