Student Support Executive

Role Overview  :

We are looking for a proactive and customer-focused Operations Associate to manage student onboarding, engagement, and support. This role is critical in ensuring a seamless post-admission experience, handling multi-channel student interactions, and actively driving referral participation and conversions. The ideal candidate should be highly responsive, capable of building strong student relationships, and comfortable working in a fast-paced, dynamic environment.

Key Responsibilities 1. Student Onboarding 

● Manage end-to-end onboarding of new students

● Ensure a smooth and positive onboarding experience 

● Guide students through processes, tools, and expectations 

2. Student Engagement & Community 

● Participate in student engagement initiatives

● Foster meaningful interaction within the student community

● Improve participation and overall satisfaction levels 

3. Customer Support

 ● Handle student queries via calls, WhatsApp, and email

 ● Provide timely, accurate, and empathetic resolutions

● Maintain high responsiveness and service quality 

4. Referral Generation & Conversion 

● Pitch referral programs effectively to students 

● Drive referral participation and conversions

● Track and optimize referral performance

 5. Retention & Relationship Management 

● Build and maintain strong student relationships

● Identify at-risk students and take proactive action 

● Improve student retention and overall experience