Team Leader

Job Description: Presales Team LeadCompany: Best Properties and Homes Private Limited

Job Title: Presales Team Lead (TL)

Department: Sales & Presales

Location: HSR Layout

Employment Type: Full-Time

Reporting To: Sales Manager / Head of Sales

1. Job SummaryWe are looking for a proactive and results-driven Presales Team Lead to lead and manage the presales team, drive lead conversion, and ensure effective customer engagement. The ideal candidate will have experience in real estate presales, team management, lead qualification, CRM operations, and performance monitoring.

The role involves managing inbound and outbound leads, ensuring timely follow-ups, improving customer engagement, and coordinating with the sales team to maximize site visits and business conversions.

• 2. Key ResponsibilitiesTeam Leadership & ManagementLead, mentor, and manage the presales team to achieve daily, weekly, and monthly targets.
• Allocate leads among team members and monitor individual and team performance.
• Conduct regular team meetings, performance reviews, and training sessions.
• Monitor call quality, productivity, follow-up discipline, and conversion ratios.
• Ensure adherence to company policies, scripts, and customer engagement standards.
• Lead Management & Customer EngagementManage inbound and outbound leads generated through digital marketing, property portals, referrals, and other channels.
• Ensure timely lead assignment, qualification, and follow-up.
• Understand customer requirements, budget, location preferences, and purchase timelines.
• Schedule site visits and coordinate with the sales team to ensure a smooth customer experience.
• Maintain consistent communication with prospective customers to improve engagement and conversion.
• CRM & ReportingEnsure accurate and timely updates of lead information, call records, follow-ups, and lead status in the CRM system.
• Track key performance indicators (KPIs), including calls made, qualified leads, site visits scheduled, site visits completed, and lead-to-visit conversion rates.
• Prepare daily, weekly, and monthly performance reports for management.
• Analyze lead sources, conversion trends, and team performance to identify areas for improvement.
• Coordination & Business SupportCoordinate with digital marketing and sales teams to improve lead quality and conversion.
• Share customer feedback and market insights with the management team.
• Follow up on site visit outcomes and ensure appropriate next steps are taken.
• Support the sales team in achieving overall business and revenue targets.
• 3. Required Skills & QualificationsBachelor's degree in Business Administration, Marketing, Sales, or a related field preferred.
• 3–5 years of experience in presales, preferably in the real estate industry.
• At least 1–3 years of experience in team handling or supervisory responsibilities.
• Strong communication, negotiation, and customer relationship management skills.
• Experience with CRM tools, lead management systems, and reporting dashboards.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage targets, prioritize leads, and motivate a team in a fast-paced environment.

4. Key Performance Indicators (KPIs)Performance will be measured based on the following parameters:

• Achievement of team call and follow-up targets.
• Lead response time and lead qualification rate.
• Number of site visits scheduled and completed.
• Lead-to-site-visit conversion ratio.
• Lead-to-sales conversion performance in coordination with the sales team.
• CRM data accuracy and follow-up compliance.
• Team productivity, attendance, and overall target achievement.
• 5. Desired CompetenciesLeadership and team motivation.
• Customer-centric approach.
• Strong verbal communication and interpersonal skills.
• Target orientation and accountability.
• Effective time management and follow-up discipline.
• Data-driven decision-making.
• Ability to handle customer objections and resolve escalations professionally.
• 6. What We OfferCompetitive salary based on experience and suitability.
• Performance-based incentives, subject to company policy.
• Opportunities for career growth and leadership development.
• A collaborative and performance-driven work environment.

7. Application Process Interested candidates may share their updated resume, highlighting relevant presales experience, team management responsibilities, and key performance achievements.

Best Properties and Homes Private Limited

📩 How to Apply

Interested candidates can share their updated CV along with:

Current CTC | Expected CTC | Notice Period | Relevant Experience

📞 HR Contact: 9606997162