Urgent Hiring – Telecaller / Voice Process Executive

Key Responsibilities 

• Make outbound calls to customers regarding overdue EMIs and pending loan repayments.
• Follow up with customers to encourage timely repayment and resolve overdue accounts.
• Communicate professionally with customers, understand payment-related concerns, and negotiate repayment commitments.
• Track Promise-to-Pay (PTP) commitments and follow up on pending or missed payments.
• Achieve assigned daily, weekly, and monthly collection targets.
• Handle customer queries and objections professionally.
• Update customer interactions, payment commitments, and collection status in the system.
• Follow company policies, applicable RBI guidelines, the Fair Practices Code (FPC), and ethical collection practices.

Eligibility Criteria 

• Freshers and experienced candidates are welcome.
• Candidates with prior NBFC/Fintech collection or loan recovery experience will be preferred.
• Must be proficient in at least one of the following languages: ○ Tamil ○ Telugu ○ Malayalam ○ Kannada
• Good verbal communication and customer-handling skills.
• Willingness to work in a target-driven environment.
• Basic computer knowledge is preferred.
• Immediate joiners or candidates available on short notice are preferred.