Associate Cluster Manager

● Manage daily operations across assigned hoods to ensure smooth service execution and adherence to SOPs. 

● Drive key metrics such as booking loss reduction, EOB closures, utilization, productivity, and on-time service delivery. 

● Monitor performance dashboards, identify bottlenecks, and take quick, data-backed decisions to resolve issues. 

● Manage service experts’ attendance, shift readiness, performance, and overall availability. 

● Conduct daily team engagement, briefings, and initiatives to retain, motivate, and improve field productivity. 

● Track TAT, service quality, and customer feedback; identify gaps and support continuous process improvements. 

● Collaborate with central ops, training, supply, and city teams; provide structured daily/weekly performance reports to the RCLM. 

●Experience in operations, logistics, field workforce management, or startup environments 

● Strong analytical skills with working knowledge of Excel and dashboards

● Excellent communication, coordination, and problem-solving abilities 

● High ownership mindset and ability to thrive in a fast-paced environment