Branch Sales Manager

Multiple Vacancies of Branch Manger at Jakkur, Mahalakshmi Layout and HSR

Timings; 10.00 am to 7.00 pm

Weekly off : TUESDAY

KEY ROLES AND RESPONSIBILITIESA. Sales and Business Development

• Take complete responsibility for achieving the branch's monthly sales and revenue targets.
• Develop and implement strategies to increase sales, customer conversions, and repeat business.
• Monitor daily sales performance and take corrective action whenever targets are not achieved.
• Ensure effective follow-up with prospective customers, existing customers, and treatment package enquiries.
• Promote Ayurvedic treatments, therapy packages, memberships, and other services offered by the company.
• Identify opportunities to increase revenue and improve branch performance.
• Monitor the performance of receptionists and sales staff and guide them to achieve their individual targets.
• Submit daily sales reports and performance updates to management.
• Ensure all discounts and promotional offers are provided strictly according to company policy and approval procedures.

B. Branch Operations Management

• Manage the day-to-day operations of the branch efficiently.
• Ensure the branch opens and closes according to the prescribed schedule.
• Supervise receptionists, therapists, housekeeping staff, and other branch employees.
• Ensure adequate staffing and proper allocation of duties.
• Monitor employee attendance, punctuality, grooming, uniforms, and workplace discipline.
• Ensure the reception area, treatment rooms, and other facilities are clean and well maintained.
• Ensure all employees follow company policies, standard operating procedures, and management instructions.
• Coordinate with the Head Office and relevant departments to resolve operational issues.

C. Customer Service and Relationship Management

• Ensure customers receive professional, courteous, and timely service.
• Handle customer complaints, feedback, and service-related issues promptly.
• Coordinate with doctors and therapists to ensure a smooth customer experience.
• Monitor customer satisfaction and take steps to improve retention and repeat visits.
• Ensure customers receive accurate information regarding treatments, packages, pricing, and company offers.
• Ensure customer consent forms and other required documents are completed before treatment.
• Escalate serious complaints, refund requests, and sensitive customer issues to management as per company policy.

D. Team Management and Staff Development

• Lead, motivate, and monitor the performance of all branch employees.
• Conduct regular team meetings to review sales performance and operational matters.
• Set individual sales and performance targets in consultation with management.
• Train staff in customer handling, sales techniques, follow-up procedures, and company policies.
• Identify performance gaps and implement corrective measures.
• Report staff attendance issues, misconduct, and underperformance to HR and management.
• Foster teamwork, accountability, and a professional working environment.

E. Billing, Cash and Financial Management

• Ensure all customer billing is processed through the authorized Ayushman Ayurveda software.
• Monitor daily collections, sales entries, receipts, and payment records.
• Ensure cash and other collections are handled securely and deposited within the prescribed timeframe.
• Verify daily sales and collection reports for accuracy.
• Ensure company funds are not mixed with personal funds or used for unauthorized purposes.
• Monitor branch expenses and obtain the required approvals before incurring expenditure.
• Ensure refunds are processed only after completing the prescribed verification and approval procedures.
• Report discrepancies in billing, collections, or financial records to management immediately.

F. Reporting and Administration

• Submit daily sales, collection, customer enquiry, and operational reports to management.
• Monitor branch performance against daily, weekly, and monthly targets.
• Maintain accurate records of customer enquiries, conversions, follow-ups, and treatment packages.
• Ensure proper maintenance of customer files, consent forms, and other branch documents.
• Coordinate with HR, Accounts, Operations, and the Head Office for administrative requirements.
• Monitor stock availability and ensure timely reporting of shortages or replenishment requirements.
• Ensure compliance with applicable healthcare requirements and internal company procedures.

G. Treatment and Service Coordination

• Coordinate with doctors and therapists to ensure appointments and treatment schedules run smoothly.
• Ensure treatments are provided only by appropriately qualified and authorized personnel.
• Ensure treatment protocols, hygiene standards, and customer consent requirements are followed.
• Monitor the availability of therapy rooms, equipment, medicines, and treatment materials.
• Escalate treatment-related complaints, adverse incidents, and clinical concerns to the appropriate medical or management personnel.
• Ensure that staff do not make unauthorized medical claims or provide advice outside their professional responsibilities.