CRM Executive

Job Description – CRM Executive

1–2 Years Experience

Full-Time

Department: Customer Relationship Management (CRM)

Location: Bangalore(Hennur)

Industry: Real Estate / Construction

Job Summary

We are looking for a proactive and customer-focused CRM Executive to manage customer relationships, handle client queries, coordinate with internal departments, and ensure a smooth customer experience throughout the sales and post-sales journey.

Key Responsibilities

1. Handle customer queries through calls, emails, and WhatsApp.

2. Maintain customer databases and update customer information in the CRM software.

3. Coordinate with the Sales, Projects, Accounts, and Technical teams to resolve customer concerns.

4. Follow up with customers regarding bookings, payments, documentation, and agreements.

5. Provide regular updates to customers on project progress and possession timelines.

6. Handle customer complaints and ensure timely resolution.

7. Maintain records of customer interactions, feedback, and complaints.

8. Coordinate for customer site visits, meetings, and handover formalities.

9. Prepare daily, weekly, and monthly CRM reports.

10. Ensure customer satisfaction and maintain good relationships with clients.

Required Skills & Qualifications

• Any Graduate (B.Com, BBA, BA or equivalent).

• 1–2 years of experience in CRM / Customer Support / Real Estate.

• Good verbal and written communication skills.

• Proficiency in MS Excel, Word, and CRM software.

• Strong follow-up and coordination skills.

• Ability to handle customer queries professionally.

• Good interpersonal and problem-solving skills.