Customer Relationship Executive

bout us

Finarva is a new member-owned Souharda credit co-operative in Karnataka. We help families save safely and get fair loans. We already have 1,000+ members, and we’re building a team that people trust.

What you’ll do

• Call members and enquiries every day. Explain our FD, RD and Monthly Income plans clearly and honestly.
• Meet walk-in customers, answer their questions and help them through membership and paperwork.
• Follow up on leads from our website, WhatsApp, Instagram and agents.
• Keep a record of calls, leads and follow-ups in our system or Excel.
• Help members with account queries and simple service requests.
• Support the local partner (agent) network when they bring in customers.

What we’re looking for

• Speaks Kannada fluently, with working English (Hindi or Telugu is a plus).
• Polite, patient and confident on the phone.
• 0–3 years in calling, customer service, banking, insurance or sales. Freshers are welcome.
• Graduate preferred (B.Com or BBA a plus); PUC with good communication skills is also fine.
• Basic computer, Excel and WhatsApp skills.
• Honest. We never oversell and never promise “double money”.

Why join

• A fixed salary plus monthly incentives.
• Training on finance and co-operative products.
• A growing organisation with a chance to grow into a team-lead role.
• Work that helps families in your own community.