Customer Support Executive

vCustomer Support ExecutiveJob Title: Customer Support Executive

Location: Bengaluru

Employment Type: Full-Time

Experience: Freshers & Experienced

Salary: ₹17,000 – ₹22,000 per month

Job SummaryWe are looking for a customer-focused and enthusiastic Customer Support Executive to handle customer queries, provide accurate information, resolve complaints, and ensure a positive customer experience.

• Key ResponsibilitiesHandle customer queries through calls, emails, and chat.
• Understand customer concerns and provide appropriate solutions.
• Resolve customer complaints professionally and within the required timeframe.
• Maintain accurate records of customer interactions.
• Follow company policies, processes, and quality standards.
• Escalate complex issues to the concerned team when required.
• Maintain a professional and polite communication style.
• Achieve assigned quality, productivity, and customer satisfaction targets.
• Coordinate with internal teams to resolve customer-related issues.
• Required SkillsGood verbal and written communication skills.
• Basic computer knowledge.
• Good customer-handling and problem-solving skills.
• Ability to work under pressure and meet targets.
• Willingness to work in rotational shifts, if required.
• Basic knowledge of MS Office, email, and internet browsing.
• EligibilityEducation: 12th Pass / Any Graduate
• Experience: Freshers can apply; customer support experience is an advantage.
• Candidates should be comfortable communicating with customers professionally.
• BenefitsCompetitive salary
• Training provided for freshers
• Growth and career development opportunities
• Supportive work environment
• Incentives may be provided based on process/company policy