Customer Support Executive

About Us

We are a fast-growing digital lending company committed to making credit more accessible, transparent, and seamless through technology. Our mission is to empower individuals and businesses with financial solutions that are quick, reliable, and user-friendly.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and queries in a professional manner
• Perform customer verification (KYC, tele-verification, document validation, etc.)
• Ensure accuracy of customer information and maintain proper records
• Coordinate with internal teams for loan processing and issue resolution
• Address customer concerns related to loans, repayments, and account details
• Maintain high levels of customer satisfaction and service quality
• Follow compliance guidelines as per RBI and company policies
• Identify and escalate suspicious or fraudulent cases