Fitness Manager

Club Manager – Rocks Fitness

The Club Manager must have a passion for fitness, demonstrate a drive for success, and a history of commitment, delivering results, and motivating clients.Must Solid understanding of the Fitness Industry, including current training trends, member engagement practices, and operational standards.

Core Purpose 🎯: Managing staff, coordinating with fitness trainers and front-desk teams, achieving sales and revenue targets, monitoring budgets and reports, implementing marketing initiatives,Hiring & training and maintaining operational excellence, ensuring compliance with health, safety, and cleanliness standards.

The ideal candidate is a proactive leader with strong business acumen, excellent people management skills, and a passion for delivering outstanding customer experiences ensuring building relationships with the members while selling training packages and developing their team of personal trainers and staff to do the same

Key responsibilities :

• Achieve sales targets month-over-month, driving membership growth, and ensuring the team meets or exceeds set goals for new personal training agreements, client retention, and overall revenue generation.
• Lead teams- effectively communicate goals, expectations, and procedures to the staff members, ensuring everyone understands their roles and responsibilities.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Hiring, training, scheduling staff members, including Personal Trainers.
• Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
• Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.

Qualifications:

• Experience in fitness club & hospitality is must
• 3-4 years of of management experience; customer service experience.
• Strong customer service and communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• Competence in sales, marketing, and member retention activities, including promoting programs and services.
• Organisational and administrative skills, including scheduling, reporting, and handling routine financial and billing tasks. Strong detail orientation; systematic and thorough approach to problem solving
• Comfort with using club management software, basic office tools, and digital communication platforms.
• MS Office skills