Grocery Store Manager

About The Organic WorldThe Organic World is one of India's leading retail chains focused on providing healthy, organic, and sustainable food products. We are looking for an experienced Store Manager to lead store operations, drive sales growth, ensure customer satisfaction, and manage store profitability.

• Key ResponsibilitiesStore Operations ManagementManage day-to-day store operations and ensure smooth functioning of all departments.
• Monitor store opening and closing procedures.
• Maintain store hygiene, safety, and visual merchandising standards.
• Ensure compliance with company policies and SOPs.
• Sales & Business PerformanceAchieve monthly and annual sales targets.
• Drive footfall generation and improve customer conversion.
• Monitor key retail KPIs such as sales, basket size, ATV, and customer retention.
• Implement promotional activities and local marketing initiatives.
• Team ManagementLead, train, and motivate store staff to achieve business objectives.
• Prepare staff rosters and manage manpower productivity.
• Conduct performance reviews and identify training needs.
• Ensure high employee engagement and discipline.
• Inventory & Wastage ControlMonitor stock availability and prevent stock-outs.
• Manage inventory accuracy through regular audits and cycle counts.
• Control shrinkage, damages, and wastage within approved limits.
• Coordinate with category and warehouse teams for timely replenishment.
• Customer ExperienceDeliver exceptional customer service standards.
• Resolve customer complaints effectively and promptly.
• Build strong customer relationships and loyalty.
• Financial ManagementMonitor store P&L, operating expenses, and profitability.
• Ensure effective control over store expenses and manpower costs.
• Manage cash handling, banking, and billing operations accurately.
• Key RequirementsGraduate in any discipline.
• 5+ years of experience in retail store operations, with at least 2 years in a Store Manager role.
• Experience in Supermarket, FMCG, Grocery, Retail Chain, or Modern Trade.
• Strong understanding of inventory management, wastage control, and team handling.
• Good leadership, communication, and problem-solving skills.
• Knowledge of MS Excel and retail billing systems.
• Key SkillsStore Operations
• Team Management
• Sales & Revenue Growth
• Inventory Control
• Wastage Management
• Customer Service
• P&L Management
• Retail Operations
• Visual Merchandising
• Staff Training & Development

Preferred Industry: Supermarket, FMCG, Grocery Retail, Food Retail, Modern Trade, Organic Retail.