Hospital Success Executive

Job Objective

Across assigned locations Own the end-to-end activation and sustained performance of Pay 0 across assigned hospitals and diagnostic centres. Align hospital teams, train receptionists, support live operations, achieve strong booking numbers, stabilise performance, hand over execution and monitor performance after handover.

Role

Journey Identify → Align → Train → Train on the Job → Stabilise → Handover → Monitor → Support → Sustain High Performance

Key Responsibilities

• Understand hospital patient flow, receptionist-led registration/billing processes and Pay 0 opportunities.

• Align hospital leadership, supervisors and receptionists on the Pay 0 process and expected outcomes.

• Train receptionists on Pay 0 pitching, eligibility checks and booking procedures.

• Work alongside hospital staff during live operations and support real-time execution.

• Drive strong Pay 0 booking numbers during the on-the-job phase.

• Identify and resolve operational, behavioural and technical challenges.

• Monitor booking, conversion and process-adherence metrics and take corrective action.

• Train receptionists to identify patients who may benefit from additional healthcare services such as lab investigations.

• Stabilise performance before transitioning execution to the hospital team.

• Build hospital-level ownership and accountability for continued performance.

• Monitor performance after handover and provide coaching or retraining when required.

• Collect patient feedback, track queries and support timely resolution.

• Share learnings, challenges and solutions with the wider Hospital Success Team.

• Manage multiple hospitals across different locations and travel as required

What We Are Looking For

• High ownership and ability to work independently.

• Strong team player with collective responsibility for outcomes.

• Strong execution, problem-solving and follow-up skills.

• Passion, energy and a go-getter attitude.

• Ability to train, influence and motivate frontline staff.

• Strong communication and stakeholder-management skills.

• Comfortable working on the ground inside hospitals.

• Willingness to travel and commute across assigned locations.

• Comfortable working with targets and taking complete accountability for performance.

Interested candidates, please share your updated resume to prithika@nordinn.in.

For further details, feel free to contact me directly at 8898120504.