International Voice Process Agent

·        Handle international customer calls professionally and efficiently.

·        Assist customers with internet transfer-related queries and requirements.

·        Understand customer needs and provide accurate information and solutions.

·        Maintain a professional and positive approach during customer interactions.

·        Follow defined call handling procedures, quality standards, and process guidelines.

·        Maintain accurate records and update customer information as required.

·        Achieve assigned productivity, quality, and performance targets.

·        Escalate customer issues to the appropriate team whenever required.

·        Maintain good attendance and adherence to shift timings.

Required Skills

·        Excellent verbal and written English communication skills.

·        Good listening and interpersonal skills.

·        Customer-focused attitude with a professional approach.

·        Ability to handle customer queries confidently.

·        Basic computer knowledge.

·        Comfortable working in a night shift from 8:00 PM to 5:00 AM.

·        Ability to work under performance and productivity targets.

Freshers and candidates with relevant international voice process experience can apply.

Preferred Skills

·        Previous experience in an international voice process or customer service is preferred.

·        Experience handling international customers will be an added advantage.

·        Good problem-solving and communication skills.

Work Benefits

·        5 Days Working

·        2 Days Weekly Off

·        Night Shift

·        Opportunity for career growth

·        Training and development

Professional work environment