Key Account Manager

Job Description – Key Account Manager (KAM) for Paytm || Location Bangalore / Bengaluru

About Paytm Paytm is India's leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution in India, Paytm builds technology that helps small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them into the mainstream economy through technology.

About the Team QR is one of Paytm's business tools designed to help merchants grow and manage their businesses through simplicity and data-driven technology.

Role Overview We are looking for an energetic and customer-focused Key Account Manager to manage and grow relationships with key merchants. The ideal candidate will be responsible for driving merchant engagement, increasing payment acceptance, growing GMV, and identifying opportunities to cross-sell payment solutions. 

Key Responsibilities

• Manage a portfolio of key merchant accounts and build long-term relationships.

• Drive merchant activation, engagement, and business growth.

• Increase GMV and payment volumes across UPI, QR, Soundbox, and EDC.

• Identify opportunities to cross-sell products such as Soundbox, EDC, Merchant Loans, Insurance, and other value-added services.

• Conduct regular business reviews with merchants and recommend growth opportunities.

• Coordinate with internal teams to resolve merchant issues quickly.

• Monitor merchant performance and work to improve retention and reduce churn.

• Track competition and market trends to identify new business opportunities.

• Achieve monthly sales, revenue, and activation targets

Eligibility

• Graduate in any discipline; MBA is an added advantage.

• Undergraduate candidates may be considered if they have a minimum of 2 years of relevant experience.

• 1–4 years of experience in Key Account Management, B2B Sales, FinTech, Banking, Payments, Telecom, or FMCG.

• Strong communication, negotiation, and relationship management skills.

• Ability to analyze merchant performance and identify growth opportunities.

• Comfortable working in a target-driven environment.

• Proficient in MS Excel and CRM tools.

Preferred Skills

• Experience in merchant acquiring or digital payments.

• Understanding of UPI, QR, POS/EDC, and Soundbox solutions.

• Excellent problem-solving and stakeholder management skills.

Educational Qualification

Candidates with a bachelor's degree are preferred. However, undergraduate (12th pass) candidates who possess relevant skills and are willing to build a career in field sales are also encouraged to apply.

Candidates must be 18+ years of age.

Why Join Us

• Work with one of India’s leading digital payments ecosystems.

• Fast-paced learning environment with strong career growth opportunities.

• Performance-driven culture with attractive incentives.

Compensation

4 LPA + 1 Variable