Operations Manager

Operation ‘s Manager: Role and Responsibility

The operation Head will lead our team performing professionals to be efficient, productive, and effective. We believe this trajectory helps a person develop a unique mix of business and management expertise, plus proficiency with the practices, policies, and procedures of our industry

Managing the Team and handling customers

Escalation., Delivery, offers follow up . Ensuring enquiry are sent to customers in stipulated time need to keep checking mail

Customer payment follows up

Ensuring employees come in time and monitoring their moments.

Closely monitoring and customer visit of sales TEAM and they should leave office by 10:15 and back by 3pm

Weekly meeting preparing for new project mapping, existing project, pipeline ie: sales funnel

Monthly target achieving, order intake, turn over, collection. Monitoring Sales Team target and updating of their performance.

Any document asked needs to be delivered in time

Accounts person follows up and data to be sent to me in time

In my absence taking care of the office. Ensuring the activities are completed as per discussion

Admin of the office

Creating HR polices

Creating formats for the easy understanding

Ensure offers go in time, chasing the OEM to provide the prices. with 4 hrs

Creating price list and ensuring profitability and also winning orders

Cost of goods needs to be understood

Product learning to be done / Model Numbers to be learnt

OEM collaboration needs to be done

Various area follows up needs to be rigorously

Checking on the sales funnel and analysing which all order we can be closed.

In case of any person absence need to send offer and preparing invoicing.

Checking all the documents before sending to customer

Updating every day the activities and sales team moment

Preparing price list and format for monitoring.

Order intake /Revenue/collection every month and reviewing last month performance short fall to be covered in next month

Collaborate with CEO in setting and driving organizational vision, operations strategy, and hiring levels

Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning

Analyse internal operations and identify areas for process enhancement

Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with CEO

Build and maintain trusting relationships with key customers, clients, partners, and overseeing the daily business and administrative operations and improving operating procedures for optimal efficiency

Assessing and enhancing the efficiency of internal and external operational processes

Leading and motivating staff to achieve sales and organisational objectives

Recruitment process to attract the best candidates and reduce employee turnover

Mentoring and inspiring employees to key into the vision of management

Establishing policies that improve and promote company vision and culture

Evaluating company performance and recommend strategies to improve results

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Required Qualifications

Bachelor's Degree in Business, Commerce, Engineering, or related field.

5–10 years of experience in Operations, Sales Coordination, Commercial, or Business Management.

Experience in B2B sales operations, printing, industrial products, or manufacturing preferred.

Key Skills

Team Leadership

Operations Management

Customer Relationship Management

Process Improvement

Commercial Negotiation

ERP/CRM Systems

Financial Acumen

Problem Solving

Communication & Coordination

Key Performance Indicators (KPIs)

Monthly Revenue Achievement

Order Closure Rate

On-Time Delivery %

Collection Efficiency

Customer Satisfaction

Team Productivity

Gross Profit Achievement

Process Compliance

Reporting To

Managing Director / CEO – Aadhya Ventureprise

Expected Outcome

The Operations Manager should bring discipline, accountability, process control, timely order execution, improved cash flow management, and operational efficiency to support Aadhya Ventureprise’ growth towards its revenue and profitability goal

Over all seeing the business and ensuring we bring the growth and take the organisation to next level

For AADHYAVENTUREPRISE

N Sriram Kumar