Receptionist / Front Office Executive

Location: Velora Physiotherapy, 8th Block, Koramangala

About Velora

Velora is a premium physiotherapy and human performance clinic dedicated to helping people move better, recover faster, and perform at their best. We are looking for a professional, organized, and customer-focused Front Desk Executive to deliver an exceptional patient experience from the moment they walk in.

Key Responsibilities

Patient Experience

• Welcome and assist patients with a warm, professional attitude.
• Handle patient check-in and check-out efficiently.
• Respond to patient enquiries via phone, WhatsApp, and in person.
• Maintain a clean, organized, and welcoming reception area.

Appointment Management

• Schedule, reschedule, and manage appointments using the clinic calendar.
• Coordinate daily schedules with therapists.
• Make appointment confirmation and reminder calls/messages.
• Follow up on missed appointments and assist with rescheduling.

Billing & Payments

• Explain consultation fees, treatment plans, and therapy packages to patients.
• Collect payments through cash, UPI, card, and other digital payment methods.
• Generate invoices and receipts.
• Enter billing details accurately in Practo Ray.
• Print invoices, prescriptions, treatment plans, and patient documents as required.

Administrative Responsibilities

• Register new patients and maintain accurate records in Practo Ray.
• Ensure patient files and documents are complete and organized.
• Maintain daily payment records.
• Assist with general administrative and front desk operations.
• Maintain strict confidentiality of patient information.

Requirements

• Minimum 6 months of experience as a Receptionist, Front Desk Executive, Customer Support Executive, or in a similar role.
• Excellent communication skills in English and Kannada
• Comfortable explaining treatment packages and handling patient queries.
• Confident in collecting payments and maintaining billing records.
• Basic computer skills and willingness to learn Practo Ray.
• Professional appearance, positive attitude, and strong organizational skills.

Working Hours

• Monday to Saturday: 7:30 AM – 7:30 PM
• Sunday: 7:30 AM – 11:30 AM

What We Offer

• Opportunity to work in a premium physiotherapy and human performance clinic.
• Professional and supportive work environment.
• Growth opportunities with a modern healthcare team.
• Petrol allowance

If you’re passionate about delivering excellent customer service and enjoy working in a healthcare environment, we’d love to hear from you.