Salon Manager

Salon Manager – Studio11 Family Salon, Banaswadi

We are looking for an experienced and responsible Salon Manager to independently manage the day-to-day operations of our salon and drive business growth.

The ideal candidate should be strong in team management, customer handling, sales, service consultation and salon operations, with a proven ability to achieve revenue targets.

Key Responsibilities:

• Take complete ownership of daily salon operations and revenue.
• Drive monthly sales and achieve assigned revenue targets.
• Manage, motivate and monitor the performance of all salon staff.
• Allocate appointments and staff efficiently to maximise salon capacity.
• Ensure every customer receives professional consultation and excellent service.
• Drive service upgrades, add-ons, packages and repeat bookings.
• Follow up on enquiries, missed appointments and potential customers.
• Ensure proper customer rebooking and retention.
• Monitor daily sales, average bill value, staff-wise performance and conversion.
• Maintain high standards of hygiene, grooming, service quality and customer experience.
• Handle customer complaints professionally and resolve issues promptly.
• Ensure proper inventory control and minimise product wastage.
• Ensure all salon SOPs, billing and operational procedures are followed.
• Conduct regular staff training, coaching and performance reviews.
• Coordinate with the owner on sales, staffing, marketing and operational requirements.
• Monitor Google reviews and encourage genuine customer feedback.
• Prepare and share daily/weekly performance updates with the owner.

Performance Expectations:

• Achieve monthly revenue targets.
• Improve average customer bill value.
• Increase repeat bookings and customer retention.
• Improve enquiry-to-booking conversion.
• Improve staff productivity and service sales.
• Maintain excellent customer satisfaction and salon standards.

Candidate Profile:

• 2+ years of experience managing a salon/spa/beauty business preferred.
• Strong communication and customer-handling skills.
• Strong sales and team-management ability.
• Should be comfortable working with targets and performance metrics.
• Should be proactive, responsible and capable of taking independent decisions.
• Experience with salon management/CRM software is an advantage.

What we offer:

• Competitive salary + performance incentives.
• Opportunity to take ownership of a growing salon.
• Performance-based growth opportunities.

Location: Studio11 Family Salon, Banaswadi, Bangalore