Store Manager

Company Name: The sleep Company

Job Summary: We are seeking an energetic and results-driven Showroom Manager to oversee operations, lead the sales team, and ensure a superior customer experience in our mattress showroom.

The ideal candidate will manage daily operations, drive sales, and maintain showroom standards while building strong customer relationships. Key Responsibilities:  Manage daily showroom operations, including inventory, displays, and staff schedules.

 Lead, train, and motivate the sales team to meet or exceed targets.

 Monitor sales performance and implement strategies to improve revenue.

 Assist customers in choosing mattresses and sleep solutions that fit their needs.

 Handle customer queries, complaints, and special requests professionally.

 Ensure showroom is clean, organized, and visually appealing at all times.

 Track stock levels and coordinate with warehouse/logistics for timely replenishment.

 Implement promotional campaigns and seasonal sales strategies.

 Maintain accurate customer and sales records in CRM systems.

 Provide regular reports to senior management on sales, performance, and showroom activities Additional Responsibilities:

 Educate customers about mattress features, materials, warranty, and care tips.

 Identify upselling and cross-selling opportunities (pillows, accessories, beds).

 Collect customer feedback to improve products and services.

 Follow up post-sale to ensure customer satisfaction and repeat business.  Coordinate with marketing team for in-store events, demos, or campaigns. Required Skills & Qualifications:  Graduate in any discipline (Sales/Marketing preferred).  5–8 years of experience in retail management, preferably in furniture, home, or mattress sales.  Strong leadership and team management skills.  Excellent communication and interpersonal skills.  Target-driven, problem-solving mindset.  Comfortable with CRM tools and MS Office. Competencies / Skills Required  Leadership & Team Management  Communication & Customer Engagement  Problem-Solving & Decision-Making  Product Knowledge & Sales Acumen  Planning & Organizational Skills Areas of Accountability / Ownership  Staff supervision & training  Customer satisfaction & retention  Inventory & showroom maintenance  Daily sales operations and promotions Why Join Us?  Grow with a Trusted Brand – Be part of a team that delivers better sleep solutions.  Earn More, Shine More – Attractive incentives & performance rewards.  Learn & Level Up – Hands-on training to master sales & customer service.  Friendly & Supportive Team – Work in a positive, energizing environment.  Your Efforts Matter – We value and recognize your contribution.