Telecalling Executive

Job Description: Debt Recovery Executive

Debt Recovery Executive

Department -Debt Collections \ Recovery.

Location:- BANGALORE. (Seshadripuram).

Employment Type

Full-time

Reports To

Collections Manager / Recovery Manager

Job Summary

The Debt Recovery Executive is responsible for recovering outstanding payments from customers while maintaining professional and respectful communication. The role involves negotiating repayment plans, monitoring overdue accounts, maintaining accurate records, and ensuring compliance with company policies and applicable regulations.

Key Responsibilities

Contact customers via phone, email, and other approved communication channels regarding overdue payments.

Follow up on outstanding accounts and ensure timely collection of receivables.

Negotiate repayment schedules and settlement options within approved guidelines.

Maintain accurate records of customer interactions, payment commitments, and collection activities.

Monitor aging reports and prioritize collection efforts based on account status.

Resolve customer queries related to outstanding balances in coordination with internal teams.

Escalate delinquent accounts to senior management or legal teams when necessary.

Prepare daily, weekly, and monthly collection reports.

Ensure compliance with company policies, industry standards, and applicable legal requirements.

Achieve assigned collection targets while maintaining high standards of customer service.

Required Qualifications

Bachelor's degree in Commerce, Finance, Business Administration, or a related field.

1–3 years of experience in debt recovery, collections, accounts receivable, or a similar role.

Fresh graduates with strong communication skills may also be considered.

Required Skills

Excellent verbal and written communication skills.

Strong negotiation and persuasion abilities.

Ability to handle difficult conversations professionally.

Good analytical and problem-solving skills.

Proficiency in Microsoft Excel and MS Office applications.

Experience with ERP, CRM, or collections software is an advantage.

Strong organizational and time-management skills.

Ability to work independently and meet collection targets.

Key Performance Indicators (KPIs)

Collection target achievement.

Reduction in overdue receivables.

Recovery rate.

Promise-to-pay conversion rate.

Customer response and resolution time.

Accuracy of collection records and reporting.

Preferred Attributes

High level of integrity and professionalism.

Customer-focused approach with strong interpersonal skills.

Ability to perform under pressure and meet deadlines.

Attention to detail and commitment to compliance.