Telecalling Executive

Roles & Responsibility

• Contact customers through calls, messages, and field visits, as applicable, regarding overdue payments.
• Follow up regularly on assigned Bucket X accounts and achieve assigned collection/recovery targets.
• Understand the reasons for payment delays and identify suitable repayment solutions.
• Negotiate payment commitments while following company policies and approved collection procedures.
• Maintain accurate records of customer interactions, commitments, payments, and follow-up activities.
• Monitor Promise-to-Pay (PTP) commitments and ensure timely follow-up on missed commitments.
• Coordinate with internal teams for account-related issues, payment discrepancies, and customer queries.
• Escalate difficult, disputed, or high-risk accounts to the appropriate supervisor/manager.
• Conduct field visits where required and submit visit reports and collection updates.
• Ensure all customer communication follows company policies, regulatory requirements, and ethical collection practices.
• Prepare daily/weekly collection reports and provide updates on assigned accounts.
• Work toward reducing overdue outstanding amounts and improving recovery performance.