Engineer - Cloud & Infra Management
Larsen & Toubro Infotech Ltd (LTI)
Work from Office
Full Time
Min. 2 yearsJob Description
Engineer - Cloud & Infra Management
L1L2 Telephonic Support
Experienced in working with international service desk with inbound call taking roles
Handling all the Inbound calls tickets in GSD
Handling Basic L1 level queries for the users
Basic knowledge of Citrix Xenapp to provide 1st level support for applications hosted on CITRIX
Diagnose and quickly resolve a wide range of Windows applications issues
Basic troubleshooting knowledge for internetLAN and WAN Connectivity issues
When the restoration is beyond the scope of the support escalate the issueproblem to appropriate resolver group using IT Ticketing System
Remotely Install upgrade support and troubleshoot Windows OS and any other authorized desktop applications on LaptopsDesktops
Install upgrade support and troubleshoot for printers related computer hardware
Performs general preventative maintenance tasks on computers laptops printers
Customize configure desktop hardware to meet specifications and business standards
Email account administration ie account creation and management and distribution lists on Office 365
User account administration ie account creation and management and password resets on Active Directory
Familiarize end users on basic software hardware and peripheral device operation and solve basic queries
Take ownership and responsibility of queries issues and problems and document it in the ITSM Tool
Customer Focus
Providing timely and accurate resolution of technical issues experienced by the Users
Excellent communication skills
Identify and escalate severe issues which could cause production impact
Technical Skillset Need to Know
Networking Experience in LANWAN Environment
Good knowledge of Active Directory
Citrix
O365
Microsoft Windows
Mobile Operating Systems AndroidiOS
Mcafee ePO
Technical Skillset Good to Know
Knowledge of Infrastructure Exchange CitrixVPN
Good communication
Job role
Job requirements
About company
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