Process Lead - CHES

Process Lead - CHES

About CleanHarbors

Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $5.2 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company’s Chairman and CEO.

Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 18,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment.
Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. 

The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees. Our Vision To be recognized as the premier provider of environmental and industrial services

Job Title: CHESI (Team Lead)

Work Location: Bengaluru

Previous experience: 5+ Years

Job Overview:

The primary responsibility of this position involves driving performance through effective people management, KPI tracking, coaching, and ensuring process adherence. The Team Leader will be responsible for enhancing team productivity, maintaining high-quality sales interactions, and ensuring seamless execution of the sales strategy

Roles And Responsibilities:

• Mentor underperforming agents, providing action plans and tracking their progress. 

• Encourage a culture of continuous learning by facilitating knowledge-sharing sessions

• Collaborate with cross-functional teams such as Quality Training to ensure process improvements. 

• Work closely with field representatives/Branches to ensure a smoother lead conversion process. 

• Maintain compliance with company policies, sales protocols, and CRM usage guidelines (Salesforce). 

• Support the hiring and onboarding process for new agents, ensuring smooth integration into the team.

• Track team performance through dashboards, reports, and CRM data analysis. 

• Ensure accurate opportunity tracking in Salesforce, reducing ambiguity in revenue tracking. 

• Provide weekly and monthly reports to management on key sales metrics and improvement plans. 

• Identify trends in sales performance and recommend process enhancements.

• Monitor attendance and proactively address ad hoc absenteeism issues. 

• Implement mitigation strategies for unplanned leaves to ensure minimal business impact. 

• Work closely with HR to manage performance improvement plans (PIPs) when required.

Skills Required

•Strong understanding of inside sales and B2B account management, Ability to analyze sales pipelines and revenue impact.

•Knowledge of customer engagement strategies and objection handling.

•Experience in managing and coaching a team to drive performance. Strong communication and motivational skills to keep the team engaged.

•Ability to handle conflicts, provide constructive feedback, and ensure team alignment

•Strong analytical skills with experience in sales reporting and data interpretation.

•Proficiency in Salesforce (or similar CRMs) for tracking opportunities and sales performance.

•Ability to communicate effectively with both internal and external stakeholders.

•Strong presentation and reporting skills to articulate team performance and action plans

•Ability to work in a fast-paced environment with changing priorities.

•Solution-oriented mindset to tackle sales challenges and process inefficiencies

•Quick decision-making skills to resolve escalations and customer concerns.

Experience Level

Senior Level