General Manager – Business Development & Operations

General Manager – Business Development & Operations

Department: Operations / Government Order Management / Sales Licensing

Industry: HDPE Pipe Manufacturing

Location:* Bhopal / E-8/3, 2nd Floor, Basant Kunj, Arera Colony, Bhopal (Opposite 12 No. Bus Stop)

Reporting To: Managing Director / Management

Job Purpose

The General Manager – Operations, Government Order Management & Sales Licensing will be responsible for the overall operational management of Marucom Industries’ HDPE Pipe Manufacturing Business, including production planning, plant operations, government order management, sales licensing, order execution, interdepartmental coordination, delivery schedules, quality compliance, manpower management, and overall operational performance.

Key Responsibilities

1. Overall Operations Management

• Manage and supervise the overall operations of the HDPE Pipe Manufacturing Business.
• Ensure smooth, efficient, and timely functioning of plant and operational activities.
• Monitor operational performance and implement improvements wherever required.

2. Production Planning & Plant Coordination

• Prepare and monitor production plans based on confirmed orders and delivery schedules.
• Coordinate with Production, Quality, Stores, Purchase, Maintenance, and Dispatch teams.
• Ensure optimum utilization of manpower, machinery, raw materials, and production capacity.

3. Government Order Management

• Manage execution of government orders from order receipt to final delivery.
• Coordinate with concerned government departments, agencies, consultants, and project authorities.
• Track order quantities, specifications, inspection requirements, dispatch schedules, and completion status.
• Ensure timely submission of required documents, reports, and compliance records.

4. Sales Licensing & Business Coordination

• Manage sales licensing requirements, registrations, renewals, approvals, and related documentation.
• Coordinate with government authorities and relevant agencies for licenses, permissions, and approvals.
• Support the sales team in government business development and order-related activities.

5. Order Execution & Delivery

• Ensure timely execution of customer and government orders as per agreed specifications and schedules.
• Monitor pending orders, production status, dispatch planning, and delivery commitments.
• Resolve operational bottlenecks affecting order execution.

6. Quality & Compliance

• Ensure manufacturing and inspection activities comply with applicable BIS standards, customer specifications, and government requirements.
• Coordinate with the Quality team for inspections, testing, approvals, and corrective actions.
• Ensure proper documentation and traceability of production and quality records.

7. Manpower Management

• Plan and manage manpower requirements across plant and operational functions.
• Monitor employee productivity, discipline, attendance, and performance.
• Ensure effective allocation of responsibilities and coordination among teams.

8. Inter-Departmental Coordination

• Act as a key coordination point between management, sales, production, quality, purchase, accounts, stores, dispatch, and administration.
• Conduct regular reviews to ensure alignment of business and operational priorities.

9. Cost & Productivity Management: Monitor operational costs and identify opportunities for cost reduction.

• Improve production efficiency, minimize wastage, and optimize resource utilization.
• Track key operational performance indicators and take corrective actions.

10. Management Reporting

• Provide regular reports to senior management regarding production, government orders, sales licensing, dispatches, pending orders, manpower, and operational performance.
• Highlight critical issues, delays, risks, and recommended corrective actions.

11. Problem Solving & Decision Making

• Identify operational issues and take timely corrective and preventive actions.
• Handle escalations related to production, government orders, dispatch, quality, manpower, and customer requirements.
• Ensure continuity of operations and achievement of organizational targets.

Coordination Responsibilities

• Government Departments & Project Authorities
• Sales & Marketing
• Production
• Quality Control / Quality Assurance
• Purchase & Stores
• Accounts & Finance
• Dispatch & Logistics
• Maintenance
• HR & Administration
• Contractors, Consultants & Inspection Agencies

Candidate Profile

• Qualification: Graduate / Diploma / B.Tech / MBA or equivalent. A technical qualification in manufacturing/operations will be preferred.
• Experience: Preferably 10+ years of experience in manufacturing operations, particularly in HDPE/PVC pipes, plastic products, irrigation products, infrastructure, or similar industries.
• Government & Institutional Experience: Experience in handling government orders, tenders, institutional projects, and coordination with government departments will be highly preferred.
• Leadership Skills: Strong leadership, negotiation, communication, planning, decision-making, and problem-solving skills.
• Operational Management: Ability to independently manage plant operations, production activities, and multiple government projects/orders.
• Technical & Management Knowledge: Strong knowledge of production planning, quality requirements, dispatch, documentation, inventory coordination, compliance, and team management.

Key Performance Indicators (KPIs)

• Production Achievement: Actual production vs. monthly/annual production targets.
• Government Order Execution: Timely completion and execution of government and institutional orders.
• On-Time Dispatch & Delivery: Percentage of orders dispatched and delivered within committed timelines.
• Production Efficiency: Machine utilization, production capacity utilization, downtime control, and overall operational efficiency.
• Wastage & Cost Control: Reduction in material wastage, production losses, rework, and overall operational costs.
• Quality Compliance: Compliance with applicable BIS, customer, project, and internal quality standards.
• Manpower Productivity: Effective utilization and productivity of plant manpower.
• Order Backlog Control: Monitoring and reduction of pending orders, delayed orders, and production backlogs.
• Customer & Government Project Satisfaction: Timely resolution of issues and achievement of customer/government project requirements.
• Overall Plant Performance: Overall improvement in plant productivity, efficiency, profitability, discipline, and operational performance.

Authority & Accountability: The GM – Operations will be responsible for the overall coordination, management, and execution of plant operations, including production, dispatch, quality, manpower, cost control, and government order execution. The GM – Operations will be accountable to the Management for achieving defined operational targets and ensuring timely and efficient execution of government, institutional, and project orders.

• Designation: Department: Operations / Government Order Management / Business Development & Operations
• Department: Operations / Government Order Management
• Reporting To: Management / Directors
• Overall Accountability: Production, plant operations, government order execution, delivery, quality, manpower productivity, cost control, and operational efficiency.