Service Manager

Job Vacancy: Service Manager at Ashok Leyland Dealership - Rai Automobile and Machinery

Location: Near Bhanpur Karond, Bhopal

dedicated to providing exceptional sales solutions and customer service in Bhopal and surrounding areas districts.

Position Available: Service Manager 

Responsibilities:

• Manage all aspects of customer service within the dealership, ensuring high standards of satisfaction and retention.
• Oversee Office Management Information Systems (MIS) to track service operations, performance metrics, and customer feedback.
• Prepare and submit timely reports on service activities, performance, and customer satisfaction.
• Efficiently handle all types of warranty and out-of-warranty claims, ensuring compliance with Ashok Leyland's guidelines and procedures.
• Lead and manage both office and field service teams, ensuring smooth coordination and optimal performance.
• Responsible for reporting to the dealership owner, providing updates on service operations, challenges, and opportunities for improvement.
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Requirements:

• Proven experience in automotive service management, preferably with Ashok Leyland or similar commercial vehicle brands.
• Strong leadership and team management skills, with the ability to motivate and guide a diverse team.
• Excellent communication and interpersonal skills to interact effectively with customers, team members, and dealership management.
• Proficiency in MIS systems and report generation.
• Knowledge of warranty management processes and claim procedures.
• Problem-solving abilities and a proactive approach to resolving issues promptly.

Benefits:

• Competitive salary based on experience and qualifications.
• Opportunity to work in a dynamic and growth-oriented dealership environment.
• Comprehensive benefits package.

How to Apply: Interested candidates who meet the above qualifications are invited to submit their resume and a cover letter outlining their relevant experience and why they are suitable for the position to [email address]. Please mention "Service Manager Application - Rai Automobile and Machinery" in the subject line of your email.

Join our team at Rai Automobile and Machinery and be part of a dedicated team committed to delivering excellence in automotive service and customer satisfaction.

We look forward to receiving your application and discussing how you can contribute to our team at Rai Automobile and Machinery.

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