Waiter / Steward

Company: Labonya Café, Labonya Retreat

Location: Bhubaneswar, Odisha

Department: Food & Beverage (F&B)

Experience: 0–2 Years (Freshers can apply)

Reporting To: Café Supervisor

1. Job Summary:

We are looking for a polite, energetic, and customer-oriented Steward / Waiter to provide quality food and beverage service, attend to guest requirements, and maintain cleanliness and service standards at Labonya Café and Labonya Retreat.

2. Roles & Responsibilities:

• Welcome guests and assist with seating arrangements.
• Present menus, take food and beverage orders, and serve guests.
• Ensure timely and accurate food and beverage delivery.
• Maintain cleanliness of tables, dining areas, and service stations.
• Arrange tables, cutlery, crockery, and other service essentials.
• Coordinate with kitchen staff and supervisors for smooth operations.
• Assist with banquet functions, parties, and special events.
• Handle guest requests politely and professionally.
• Follow hygiene, grooming, and food safety standards.

3. Required Skills & Qualifications

• Minimum 10th / 12th pass.
• Good communication skills in Hindi and Odia; basic English preferred.
• Previous experience in hotels, cafés, or restaurants is an advantage.
• Freshers with a positive attitude are welcome.
• Good customer service and teamwork skills.
• Punctual, disciplined, and well-groomed.
• Willingness to work in rotational shifts.

4. Key Performance Indicators (KPIs)

• Guest satisfaction and service quality.
• Order accuracy and timely service.
• Dining area cleanliness and hygiene.
• Proper table setup and maintenance.
• Team coordination and discipline.
• Attendance and punctuality.