Hotel Manager

Job Description: Hotel ManagerJob Title: Hotel Manager

Job SummaryWe are looking for a responsible, well-organized, and guest-focused Hotel Manager to oversee the day-to-day operations of the hotel. The role includes front desk and receptionist duties, guest relations, room management, housekeeping coordination, and overall hotel maintenance to ensure a comfortable and pleasant experience for every guest.

Key Responsibilities1. Reception & Front Desk Management

• Welcome guests, handle check-ins and check-outs, and provide a professional first impression.
• Manage room reservations, bookings, guest inquiries, and telephone calls.
• Maintain guest registration records, billing, payments, and invoices.
• Handle guest requests and coordinate with relevant hotel staff.

2. Guest Relations & Customer Service

• Ensure excellent guest service throughout the guest's stay.
• Assist guests with their needs, questions, and special requests.
• Handle guest complaints professionally and resolve issues promptly.
• Maintain high standards of hospitality, cleanliness, and guest satisfaction.

3. Hotel Operations & Maintenance

• Supervise the overall functioning and daily operations of the hotel.
• Ensure all rooms, bathrooms, reception areas, corridors, and common areas are clean and well-maintained.
• Coordinate housekeeping, laundry, repairs, and maintenance activities.
• Inspect rooms and facilities regularly to ensure they are in good condition.
• Report and coordinate repairs related to plumbing, electrical systems, air conditioning, furniture, and other facilities.

4. Staff & Inventory Management

• Coordinate with housekeeping, maintenance, security, and other hotel staff.
• Monitor staff attendance, work schedules, discipline, and service quality.
• Maintain records of hotel supplies, cleaning materials, toiletries, and other essential items.
• Ensure proper use of hotel equipment and control unnecessary expenses.

5. Safety & Administration

• Ensure compliance with hotel policies, hygiene standards, and safety procedures.
• Maintain daily operational reports, guest records, and maintenance logs.
• Monitor security arrangements and promptly report any incidents or emergencies.
• Ensure the hotel is always ready to receive guests.
• Required Qualifications & SkillsMinimum qualification: 12th pass or graduate; hospitality qualifications are preferred.
• Previous experience in hotel management, front office, reception, or hospitality operations is preferred.
• Good communication and interpersonal skills.
• Basic computer knowledge and familiarity with booking systems and billing software.
• Strong organizational, problem-solving, and guest-handling skills.
• Ability to manage multiple responsibilities and work flexible shifts when required.
• Honest, punctual, presentable, and customer-oriented.
• Key Performance ExpectationsSmooth check-in and check-out processes.
• High levels of guest satisfaction.
• Clean, functional, and well-maintained rooms and facilities.
• Timely resolution of guest complaints and maintenance issues.
• Efficient coordination of hotel staff and daily operations