Service Associate

Job Purpose:

The Job purpose is to perform all duties in accordance with the set policies and procedures covering aspects of Box-Office/Concessions/Ushering under the general guidance of Duty Manager/Duty Officer.

Key Responsibilities:

 To personally greet the customers and other VIP Guests at each touch point with correct salutation

 Service on seat, suggestive & Up selling,

 Efficient Cash handling at POS, and no variance in sales

 Customer query handling and delight each and every customer by giving best service.

 Well versed with Movie synopsis and genre.

 Taking effective orders and satisfying the customers.

 Box office handling, Concessions handling independently.

 Cash Management from Box and Candy Area.

 To effectively operate the software system VISTA generating revenue.

 Ensure highest level of integrity towards organization & patron.

 Handling queries regarding film content, rating, show times.

 Responsible for maintenance of machines at Box Office and concessions

 Ensure that all the statutory forms and formats for revenue collection are maintained in the respective areas at all times.

 Follow correct cash handling procedures and revenue collection as per the policies and procedures.

 Candidate should be comfortable in all shifts (morning& evening.)

Job title: Entertainment Service Provider

Function/Department: Cinema Operations

Industry: Entertainment/Hospitality.

Reporting To: Cinema Manager

Qualification: 12th / Pursuing Graduation

Location: Cinema

Experience: 0-1 years

Salary Range (LPA): As per state Minimum wage

Job Competence (Skills):

 Basic maintenance knowledge.

 Attention to detail and ability to multi-task.

 High Speed of response, complete transactions at a minimum time resulting into improved customer service and better sales.

 Demonstrate ability to provide a high standard of professionalism