Telecalling Executive

Job Responsibilities

1. Make outbound calls to potential and existing customers to promote our products.
2. Generate sales through telephone calls, WhatsApp and follow-ups.
3. Convert interested customers into buyers.
4. Explain product features, benefits, pricing, and offers.
5. Follow up with interested customers who have not completed their purchases.
6. Build and maintain relationships with existing customers.
7. Encourage customers to join the our Social media community.
8. Maintain daily calling records, lead status and sales reports.
9. Coordinate with the dispatch and operations teams for order processing.

Skills Required

• Good communication skills in Hindi and basic English.
• Confident and persuasive telephone communication.
• Basic computer knowledge and Excel skills.
• Ability to handle customer queries and objections.
• Experience in telesales, telemarketing or customer support is preferred.
• Target-oriented and enthusiastic about sales.

Performance KPIs

• Daily outbound calls: 80–100.
• Daily qualified leads generated.
• Lead-to-sale conversion rate.
• Follow-up completion rate.
• Revenue generated through telesales.
• Social Media follower
• Customer feedbacks

Compensation & Benefits

• Fixed monthly salary.
• Performance-based incentives.