Chat Support Executive

Company: Jeena Sikho Lifecare Ltd.

Job Title: Chat Executive

Location: Zirakpur

Job Type: Full-Time

Job Overview

Jeena Sikho Lifecare Ltd. is looking for enthusiastic and customer-centric Chat Executives to manage patient and customer interactions through chat platforms. The ideal candidate should have excellent written communication skills, a good typing speed, and the ability to resolve customer queries efficiently while delivering an exceptional customer experience.

Key Responsibilities

• Handle customer and patient queries through chat support in a professional and timely manner.
• Provide accurate information regarding hospital services, doctors, appointments, and healthcare packages.
• Resolve customer concerns and objections effectively while ensuring customer satisfaction.
• Coordinate with internal departments for timely resolution of customer queries.
• Maintain chat records, customer interactions, and follow-up details in the CRM.
• Handle multiple chat conversations simultaneously while maintaining response quality.
• Assist customers through social media chat platforms and other digital communication channels.
• Escalate complex cases to the concerned department whenever required.
• Maintain confidentiality of patient and customer information.

Qualifications

• Graduate in any discipline (Preferred).

Experience

• 1–2 years of prior experience in the Chat Support Process.
• Experience in the healthcare or customer support industry will be an added advantage.

Required Skills

• Excellent written communication skills in Hindi & English.
• Good typing speed and accuracy.
• Strong objection handling and problem-solving skills.
• Good knowledge of social media platforms and online communication.
• Ability to multitask and handle multiple chat windows simultaneously.
• Basic computer knowledge and familiarity with CRM tools.
• Customer-centric approach with excellent interpersonal skills.

• One-Time Meal Provided
• 6 Days Working