Back Office Executive

Key Responsibilities:

• Handle day-to-day backend operations and verification-related activities.
• Receive and process cases assigned through email, software, and internal systems.
• Coordinate with Field Verifiers, Team Leaders, Supervisors, and clients for case completion.
• Verify and update case details accurately in the system.
• Monitor pending cases and ensure completion within the required TAT.
• Review verification reports and supporting documents for completeness and accuracy.
• Follow up with Field Executives for pending or incomplete cases.
• Maintain daily case status, MIS reports, and other operational records.
• Escalate discrepancies, delays, and critical issues to the Team Leader/Supervisor.
• Ensure all client-specific SOPs and process guidelines are followed.
• Handle client emails and provide timely responses wherever required.
• Maintain confidentiality of customer and client information.

Required Skills:

• Good communication and coordination skills.
• Basic knowledge of MS Excel and MS Office.
• Good typing and data-entry skills.
• Ability to handle multiple cases and meet TAT.
• Attention to detail and accuracy.
• Ability to work effectively in a team.
• Basic email drafting skills.

Working Hours: 9:30 AM onwards

Employment Type: Full-time