Customer Relations Officer
Shaadi.ComFixed
₹15,000 - ₹22,000
Average Incentives*
₹10,000
Earning Potential
₹32,000
Fixed
₹15,000 - ₹22,000
Average Incentives
₹10,000
Earning Potential
₹32,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 6 months
Good (Intermediate / Advanced) EnglishJob highlights
24 applicants
Benefits include: Flexible Working Hours, Health Insurance, 5 working days
Job Description
- Role & ResponsibilitiesBuild and maintain strong relationships with existing customers to ensure high customer satisfaction.
- Drive customer retention and membership renewals by understanding customer needs and offering suitable solutions.
- Proactively connect with customers through calls and follow-ups to enhance their overall experience.
- Resolve customer queries and concerns promptly while ensuring excellent service.
- Achieve monthly retention and renewal targets.
- Maintain accurate customer records and update all interactions in the CRM system.
- Coordinate with internal teams to ensure seamless customer support and issue resolution.
- Preferred Candidate ProfileMinimum 1+ years of experience in Customer Retention, Renewals, Relationship Management, or Customer Success.
- Excellent communication and interpersonal skills.
- Mandatory Languages: English, Tamil, and either Telugu or Malayalam.
- Strong negotiation and persuasion skills with a customer-centric approach.
- Target-driven and capable of managing customer relationships effectively.
- Basic knowledge of CRM tools and MS Office.
- Willing to work from the T. Nagar, Chennai office.
- Comfortable working in a Day Shift.
- 2 rotational week-offs.
- Job DetailsRole: Relationship Manager
- Company: Shaadi.com
- Location: T. Nagar, Chennai
- Experience: 1+ Years
- Shift: Day Shift
- Week Offs: 2 Rotational Week Offs
- Languages Required: English + Tamil + (Telugu or Malayalam) – Mandatory
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Chennai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
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