Customer Relationship Manager

Aqua Pure Plus is looking for a dedicated, organized and customer-focused Service Coordinator to manage customer service requests, coordinate with Service Engineers and ensure timely resolution of customer complaints.

The ideal candidate should have excellent communication skills, strong follow-up abilities and a commitment to customer satisfaction.

• Key ResponsibilitiesHandle incoming customer service calls, complaints and WhatsApp enquiries.
• Schedule installation, maintenance and repair appointments.
• Assign daily service calls to Service Engineers based on location and availability.
• Coordinate with engineers to ensure timely completion of service requests.
• Follow up with customers on pending complaints and service appointments.
• Manage Annual Maintenance Contract (AMC) renewals and service reminders.
• Maintain customer service records and update CRM regularly.
• Coordinate with the spare parts and material management teams.
• Collect customer feedback after service completion.
• Encourage satisfied customers to provide Google Reviews and testimonials voluntarily.
• Identify opportunities for AMC renewals, referrals and additional service requirements.
• Prepare daily service reports and communicate unresolved issues to management.
• Daily Performance Targets15 customer service calls per day.
• 300 service calls per month.
• Ensure all assigned complaints receive timely follow-up.
• Maintain accurate daily CRM updates.
• Coordinate with Service Engineers to achieve their daily service targets.
• Follow up on pending AMC renewals and customer payments.
• Support customer satisfaction and service quality targets.
• Candidate Requirements1–3 years of experience in Service Coordination, Customer Support, Telecalling or Service Operations preferred.
• Good communication skills in Tamil and English.
• Basic computer knowledge, MS Excel and CRM software.
• Strong problem-solving and customer-handling skills.
• Ability to manage multiple service appointments.
• Good coordination, planning and time-management skills.
• Experience in RO Water Purifiers, Water Softeners, Home Appliances or Service Industries is an advantage.
• Employee BenefitsFixed Salary + Performance Incentives.
• Professional Training.
• Career Growth Opportunities.
• Supportive Working Environment.
• Long-Term Career Development.

About Aqua Pure PlusAqua Pure Plus is an established water treatment company with 27+ years of industry experience, providing Water Softeners, RO Water Purifiers and advanced Water Treatment Solutions.

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