Customer Support Executive

Job Title: Customer Support Executive (Female) for Steel Manufacturing co's corporate office

Location: Nungambakkam,Chennai

Qualification: Any degree

Salary: Maximum gross up to 22 K + PF

Job Description:

We are looking for a Female Customer Support Executive to handle dealer coordination, order follow-ups, payment follow-ups, customer grievances and dispatch and delivery coordination.

Roles & Responsibilities:

• Coordinate with dealers through phone calls and WhatsApp messages.
• Follow up on orders, order confirmations and pending orders.
• Regularly follow up with dealers for pending payments.
• Handle dealer and customer complaints and grievances.
• Coordinate with the sales team for order-related updates.
• Follow up with the logistics team for dispatches and deliveries.
• Track dispatch status and ensure timely delivery to dealers.
• Provide regular updates to dealers regarding order and delivery status.
• Maintain daily follow-up records and reports.
• Ensure smooth coordination between dealers, sales, accounts and logistics teams.

Candidate Requirements:

• Female candidates only.
• Good communication skills in Tamil and English.
• Basic computer and MS Excel knowledge.
• Good telephone handling and WhatsApp communication skills.
• Strong follow-up and coordination skills.
• Responsible, organised and customer-friendly.
• Freshers and experienced candidates can apply.

Preferred Experience: Customer Support / Telecalling / Dealer Coordination / Sales Coordination.

Pl contact our consultant