IT Support Engineer

Job Description – IT Support Engineer (L2)Company: Yitro Global

Job Title: IT Support Engineer – L2 (Desktop & Laptop Support)

Role Type: Resident Engineer / Onsite IT Support

Work Mode: Work from Office (WFO)

Job Location: [To be confirmed]

Experience: 3–5 Years (Preferred)

Employment Type: Full-Time

Salary: As per experience and company standards

Notice Period: Immediate to 30 Days Preferred

Job SummaryWe are looking for an experienced IT Support Engineer (L2) to provide onsite technical support for desktops, laptops, operating systems, applications and IT infrastructure at the assigned client location.

The candidate should have strong hands-on experience in hardware and software troubleshooting, Windows OS, networking fundamentals and end-user technical support. The role involves resolving technical issues independently, maintaining IT assets and ensuring smooth day-to-day IT operations.

• Key ResponsibilitiesProvide L2 technical support for desktops, laptops, printers and other IT peripherals.
• Diagnose and resolve hardware, software and operating system issues.
• Install, configure, troubleshoot and maintain Windows 10/11 operating systems and business applications.
• Troubleshoot Microsoft Office, Outlook, Microsoft 365 and email-related issues.
• Support Active Directory operations, including user account management, password resets and domain-related troubleshooting.
• Troubleshoot LAN, Wi-Fi, VPN, IP configuration and basic network connectivity issues.
• Handle system formatting, OS installation, software upgrades, driver installation and system configuration.
• Provide onsite technical assistance to employees and resolve IT incidents within defined SLA timelines.
• Coordinate with OEM vendors, hardware service providers and L3 support teams for complex technical issues.
• Maintain IT asset inventory, system documentation and support ticket records.
• Support employee onboarding and offboarding activities, including laptop allocation, system setup and access-related coordination.
• Ensure adherence to company IT security policies and standard operating procedures.
• Required Technical SkillsStrong hands-on experience in desktop and laptop hardware troubleshooting.
• Good knowledge of Windows operating systems, installation and troubleshooting.
• Experience with Microsoft Office 365, Outlook and Active Directory.
• Basic networking knowledge covering TCP/IP, DNS, DHCP, LAN and VPN.
• Experience in handling IT support tickets and resolving incidents.
• Familiarity with remote troubleshooting tools and endpoint security solutions.
• Ability to independently manage IT support activities at a client location.

Educational QualificationDiploma / B.Sc. / BCA / B.E. / B.Tech in Computer Science, Information Technology, Electronics or a related discipline.

• Preferred SkillsPrevious experience as an L2 Desktop Support Engineer, IT Support Engineer or Resident Engineer.
• Exposure to ServiceNow, ManageEngine or similar IT ticketing tools.
• Knowledge of Microsoft Intune, SCCM or endpoint management tools.
• Experience in corporate IT support environments.
• Good communication, troubleshooting and problem-solving skills.

Ideal Candidate ProfileCandidates with 3–5 years of relevant experience in onsite desktop/laptop support, preferably handling L2 technical issues independently. The candidate should be comfortable working from the assigned client office and providing direct technical support to end users.