Senior Associate - Operations
WNS Global Services Pvt Ltd
Work from Office
Full Time
Min. 2 yearsJob Description
Senior Associate - Operations
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Receive, review, and process customer purchase orders.Validate order details, pricing, quantities, and delivery requirements.Coordinate with Sales, Supply Chain, Warehouse, and Logistics teams for order fulfillment.Monitor order status and provide updates to customers.Resolve order discrepancies, billing issues, and customer inquiries.Maintain accurate records in ERP systems (SAP, Oracle, JDE, etc.).Track backorders and ensure timely resolution.Generate order management and performance reports.Ensure compliance with company policies and service level agreements (SLAs).Support continuous process improvement initiatives.
Qualifications
Bachelor Degree
Experience Level
Mid LevelJob role
Job requirements
About company
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