Team
Pro Talk SolutionsFixed
₹20,000 - ₹25,000
Earning Potential
₹25,000
Fixed
₹20,000 - ₹25,000
Earning Potential
₹25,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
Walk-in interview
Date: 13 Nov 2026 - 17 Nov 2026 | Time: 10.00 am - 04.00 pm...
Urgently hiring
12 applicants
Benefits include: ESI (ESIC)
Job Description
Contact: Dilshad - HR - 7667110070
Company Name: Protalk Solutions Private Limited
Department: Operations – Loan Collections
Position: Team Leader – Loan Collection Process
Experience: Minimum 1–3 Years in the BPO / Banking / Loan Collection Industry
Qualification: Graduation Preferred
Languages Required: Telugu Or Kannada
Employment Type: Full-Time
Work Location: Perungudi, Chennai
Job Summary
We are looking for an experienced and performance-driven Team Leader to manage a team of loan collection executives. The candidate should have strong knowledge of loan recovery operations, overdue payment follow-ups, customer handling, and team management.
Key Responsibilities
Lead and manage a team of loan collection executives.
Drive monthly and daily loan recovery targets.
Monitor overdue loan accounts and collection performance.
Ensure timely follow-ups with customers for pending EMIs.
Handle customer escalations and payment-related queries.
Monitor team productivity, call quality, and attendance.
Conduct regular team meetings, coaching, and performance reviews.
Prepare daily, weekly, and monthly collection MIS reports.
Ensure compliance with RBI guidelines and company collection policies.
Develop strategies to improve recovery rates and team performance.
Required Skills
Fluency in Telugu and Kannada (Mandatory).
Minimum 2–3 years of experience in loan collection operations.
Previous experience handling a team in a BPO collection process.
Good knowledge of EMI, overdue accounts, DPD buckets, and loan recovery.
Strong leadership and team management skills.
Good communication and negotiation skills.
Knowledge of MS Excel and collection MIS reporting.
Preferred Candidate Profile
Experience in Banking, NBFC, Personal Loan, Business Loan, or other lending collection processes.
Ability to achieve collection and recovery targets.
Strong customer-handling and escalation-management skills.
Company: Protalk Solutions Private Limited
Interested candidates can apply for the Team Leader – Loan Collection Process position.
Contact: Dilshad - HR - 7667110070
Job role
Job requirements
Walk-in interview details
Apply for the job and call HR to confirm your interview
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The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Chennai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
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