Banking Operations Analyst

Leads team in the achievement of project milestones and team goalsTo oversee the day-to-day activities of a group of employeesCoaches, motivates and guides team membersUtilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team’s performanceTo improve efficiency, quality and services of ongoing projects/processesSignificant portion of time still spent on performing work of the teamRegularly review the work of team membersIdentifies opportunities for improvement; recommends possible training opportunitiesEnsures team is meeting or exceeding contractual and service level obligations to customersCollects customer’s needs and translates to appropriate solutionsInteracts with customers and internal departments to resolve issuesEnsures accurate and timely processing of transactions to meet and exceed customer SLAAdhere to all appropriate and agreed standardized processes and proceduresActing as the Subject Matter Expert for the teamConducting & leading the training programs based on business needsAttending team meetings and customer calls to gather feedback and updates