Telecaller

1. Make outbound calls to prospective and existing customers to promote the company's financial products and services.
2. Generate business leads and convert potential customers into successful business opportunities.
3. Explain loan products, interest rates, repayment terms, eligibility criteria, and documentation requirements.
4. Follow up with customers regarding pending applications, loan enquiries, and documentation.
5. Coordinate with branch teams, sales executives, and relationship managers for lead conversion.
6. Make regular follow-up calls for EMI reminders and overdue payment updates.
7. Handle incoming customer enquiries and provide accurate information about company products and services.
8. Maintain daily call records, customer databases, and lead follow-up reports.
9. Achieve assigned daily and monthly calling targets.
10. Maintain professional communication and ensure customer satisfaction.
11. Follow company policies, calling procedures, and customer data confidentiality guidelines.

• Required Skills & QualificationsPrevious experience working in an NBFC company is mandatory.
• Excellent verbal communication skills in Tamil and basic English.
• Good convincing, negotiation, and customer-handling skills.
• Knowledge of loan products, EMI structures, and basic financial terminology.
• Basic computer knowledge and familiarity with MS Excel.
• Ability to handle high-volume outbound and inbound calls.
• Target-oriented with a positive attitude and professional approach.

Eligibility Criteria

• Female candidates.
• Minimum 1–3 years of relevant experience in an NBFC company (mandatory).
• Fluency in Tamil is compulsory.
• Experience in Gold Loan, Personal Loan, Microfinance, or loan collections will be preferred.
• Immediate joiners will be preferred.