Branch Manager

JOB DESCRIPTION – BRANCH MANAGER

Loan Experts India

Role: Complete responsibility for branch business, team management, operations and profitability.

1. Key ResponsibilitiesTeam Building: Recruitment, training, team management and performance monitoring of all departments.
2. Sales & Business Development: Generate loan business, achieve sales targets and develop new customer networks.
3. DSA & Channel Partner Management: Appoint new DSAs, conduct regular DSA meetings and generate business through partnerships.
4. Telecalling: Manage calling teams, lead allocation, follow-ups and conversion.
5. Digital Marketing: Monitor website leads, social media, digital campaigns and online business generation.
6. Loan Operations: Supervise documentation, file login, bank coordination, approvals and disbursements.
7. Banking Relations: Develop relationships with banks, financial institutions and banking officials.
8. Administration: Manage staff discipline, attendance, daily MIS, expenses and branch activities.
9. Customer Management: Ensure customer satisfaction, timely follow-ups and grievance resolution.

• Targets & PerformanceAchieve monthly business and disbursement targets.
• Build and maintain a productive team.
• Generate new DSAs and active channel partners.
• Achieve sales, telecalling and digital lead conversion targets.
• Improve file login, approval and disbursement ratios.
• Maintain branch revenue and profitability.
• Conduct daily meetings and weekly/monthly performance reviews.

Overall AccountabilityThe Branch Manager will be responsible for each and every activity of the branch, covering Sales, Operations, DSA, Digital Marketing, Telecalling, Banking Relations, Team Building and Administration.

Objective: Build a strong team, grow business, achieve targets and make the branch independently profitable.