CRM Executive

Key Responsibilities:

·        Handle customer queries, follow-ups, and relationship management.

·        Maintain customer records, update CRM systems, and prepare basic reports.

·        Communicate professionally with customers via phone, email, and messages.

·        Resolve issues calmly and provide accurate information.

·        Coordinate with internal teams to ensure customer satisfaction and smooth service delivery.

·        Track customer interactions and support the sales/service team.

Key Requirements:

·        1–2 years of experience in CRM, or customer support roles.

·        Good English communication skills (written & verbal).

·        Proficiency in MS Office Suits.

·        Calm, polite, and customer-friendly personality.

·        Ability to handle customer requests efficiently.