Field Officer

Job Responsibilities

1. Manage and supervise daily operations across multiple client sites in the assigned zone.
2. Ensure 100% manpower availability through timely recruitment, deployment and reliever management.
3. Handle end-to-end recruitment, screening and replacement of housekeeping, pantry and technical staff.
4. Conduct daily site visits (5–6 sites) to monitor manpower attendance, grooming, uniforms, discipline and service quality.
5. Supervise Site Supervisors, Managers and ground-level staff to ensure smooth operations.
6. Maintain strong client relationships, handle complaints and ensure timely resolution of operational issues.
7. Monitor housekeeping, pantry, and technical services as per client requirements and company SOPs.
8. Ensure proper maintenance of equipment, machinery, materials and preventive maintenance checklists.
9. Coordinate with HR and Operations teams for attendance, staff documentation, KYC, PF, ESI and employee records.
10. Ensure timely manpower replacement within 1–2 hours, wherever operationally required.
11. Conduct staff training, site audits, quality inspections and monthly client feedback.