Operations Executive

We are looking for a friendly, organised, and responsible Front Desk & Operations Executive to manage the day-to-day front desk activities and smooth operations of our celebration and event spaces.The role involves welcoming customers, managing bookings, coordinating room readiness, handling customer requirements, and ensuring that every celebration/event runs smoothly.

Roles & Responsibilities:

• Front Desk & Customer Handling
• Welcome and greet customers visiting the venue.
• Handle walk-in customers and booking enquiries professionally.
• Check and manage daily bookings and customer schedules.
• Assist customers with room selection, packages, facilities, and basic queries.
• Manage check-in and check-out of customers for booked rooms/events.
• Maintain a professional and welcoming front-desk experience.
• Handle customer concerns and coordinate with the concerned team for quick resolution.
• Venue & Room Operations
• Ensure all celebration rooms are ready before customer arrival.
• Coordinate room setup, decorations, food, activities, and other requirements as per the booking.
• Conduct basic room checks before and after every booking.
• Coordinate with housekeeping and support staff to maintain cleanliness and readiness.
• Monitor room availability and ensure proper utilisation of spaces.
• Ensure all venue facilities and equipment required for an event are available and functional.
• Coordinate smooth transitions between bookings and ensure rooms are prepared on time.
• Event Coordination
• Coordinate with customers regarding their event requirements before arrival.
• Ensure birthday parties, anniversaries, date nights, family gatherings, and other celebrations are executed smoothly.
• Coordinate with internal teams, vendors, decorators, food teams, and other service providers wherever required.
• Keep track of event timelines, special requests, and customer preferences.
• Be present and actively coordinate during events to ensure smooth execution.
• Administration & Operations
• Maintain daily booking, customer, and operational records.
• Update booking and room status regularly.
• Maintain records of payments, advances, pending amounts, and other booking-related information.
• Coordinate with the sales team regarding confirmed bookings and customer requirements.
• Prepare daily operational updates/reports for management.
• Monitor inventory and inform management about shortages or maintenance requirements.
• Ensure company policies, operational procedures, and customer service standards are followed.

Candidate Requirements:

• 6 Months – 2 Years of experience in Front Desk, Hospitality, Events, Operations, Customer Service, or a similar role.
• Excellent customer-handling and interpersonal skills.
• Friendly, confident, and presentable personality.
• Good organisational and multitasking abilities.
• Ability to handle customers and situations calmly and professionally.
• Hindi communication is absolutely fine; fluent English is not mandatory.
• Basic computer knowledge and familiarity with MS Excel/Google Sheets preferred.
• Comfortable working in a fast-paced event/entertainment environment.
• Willingness to work during weekends and peak celebration hours.
• Strong sense of responsibility and attention to detail.
• Key Performance Areas
• Smooth daily venue operations
• Customer satisfaction
• Timely room preparation
• Accurate booking and operational records
• Efficient coordination between teams
• Smooth execution of events and celebrations
• Handling customer issues effectively
• Maintaining venue standards and operational discipline