Telesales Manager

Telesales LeadLeadPixie is looking for a Telesales Lead to take ownership of our telesales team's sales performance, deal closures and revenue targets.

This is a full-time role for someone who can manage a telesales team, closely monitor their performance, identify problems quickly, unblock team members and drive opportunities toward closure.

You will not be expected to spend the entire day making calls yourself. Your primary responsibility is to ensure that the team is productive, sales opportunities are being followed up properly and, most importantly, that the team closes deals and generates revenue.

Your Work

• Take ownership of the telesales team's daily, weekly and monthly revenue targets.
• Monitor the team's sales activity and performance throughout the working day.
• Track leads, calls, demos, follow-ups, opportunities and closures in LeadPixie CRM.
• Monitor the sales pipeline and identify opportunities that are likely to close.
• Ensure important and high-potential leads are followed up on time.
• Identify why leads or opportunities are getting stuck and take immediate action.
• Step in / barge in when required to help a salesperson handle an objection, difficult customer or important sales opportunity.
• Personally join or handle a customer interaction when your involvement can help move a deal toward closure.
• Coach team members on objection handling, follow-ups, product positioning and closing.
• Ensure team members are working on the right opportunities and not simply generating activity.
• Monitor individual salesperson performance and take corrective action when required.
• Ensure the CRM is updated accurately and the sales pipeline reflects the actual status of every opportunity.
• Review expected closures regularly and take action when the team is falling behind target.
• Identify patterns in lost or delayed deals and improve the sales process accordingly.
• Provide regular sales performance updates to management.
• Work with management on offers, campaigns, pricing and other initiatives that can improve conversions.
• Take complete ownership of the team's sales outcome.

The primary KPI is revenue generated and deals closed. Calls, follow-ups, demos and other activities are supporting metrics. They are important only because they help generate customers and revenue.

Your responsibility is to make sure this process consistently results in closed deals.

You should be able to look at the team's numbers at any point during the day and understand:

• Are we on track to hit today's target?
• Which deals can close today?
• Which opportunities are stuck?
• Which salesperson needs help?
• What is preventing a deal from closing?
• What action needs to be taken right now?

Working Hours

• Monday to Saturday
• 10:30 AM to 6:30 PM

This is a full-time role. You are expected to be actively involved with the team during working hours and continuously monitor sales progress.

What We Are Looking For

• Previous experience in telesales, inside sales or sales team management.
• Experience managing or leading a telesales team is preferred.
• Strong understanding of sales follow-up, conversion and closing.
• Strong objection-handling and negotiation skills.
• Ability to monitor multiple salespeople and opportunities simultaneously.
• Strong communication and people-management skills.
• Comfortable working with CRM systems and sales dashboards.
• Highly target-oriented and numbers-driven.
• Ability to identify problems quickly and take corrective action.
• Willingness to personally step in when a deal or team member requires intervention.
• Strong ownership of results.

This is not a regular telecaller position. You will not be measured primarily by the number of calls you personally make. Your job is to manage the sales team, monitor performance, remove roadblocks and ensure that opportunities convert into paying customers. When required, you should be ready to personally intervene in calls or sales discussions, but your primary responsibility is to make the team successful.

Compensation

Fixed Salary + Performance Incentives

The primary measure of performance will be deals closed and revenue generated by the team.

About LeadPixie

LeadPixie is a sales and marketing CRM built for small and medium-sized businesses (SMBs), helping businesses manage leads, telecalling, WhatsApp communication, follow-ups, field sales and customer engagement in one platform.

Company Details

FLZ Private Limited

CIN: U74999KA2018PTC110983

Website: www.leadpixie.ai